Covid-19 Update: Phone lines closed, online store open

Just a quick update to make you aware of the latest changes to our services due to the coronavirus pandemic.

From today, our phone lines will be closed because all office staff are now working from home.

Please send any enquiries by email to and we’ll get back to you as soon as possible.

That’s the only change to our service at this stage.

Orders will be processed and despatched as normal, so you can continue to shop on

If additional restrictions are introduced by the Government that halt the postal and delivery network, that will obviously impact our services further. So if you think you are likely to need any replacement parts in the coming months (particularly things like stove rope, baffle plates and ashpans) or you need something urgently, we would advise placing your order as soon as possible.

We hope you’re continuing to stay safe and well in these challenging circumstances. Thanks for your support.



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